Frequently Asked Questions (FAQ's)
What sort of computer should I buy? - The first thing to decide is what you intend to use your computer for. An office computer doesn't require the same hardware as a high end gaming computer. Write a list of potential uses of your computer then contact us for advise on what system specifications will best suite you.
Do you build custom computer systems to my specifications? - Most certainly, let us know what you require and we will assist you in building a computer to your specifications. If in doubt contact us for assistance in determining your specifications.
Do you list all the products you sell on your web site? - No, Products are changing so frequently that the website's products and pricing would need to be updated almost daily.
I cant see something in your price list, can you get it for me? - Most certainly, simply E-mail us the product details and we will promptly reply with availability and a quote for it.
What warranty do you provide on parts and systems? - Our warranty is based on the manufacturers warranty, which can range from 1 year to three. ALL waranties are on a Return To Base basis, which means that freight is paid for by customers.
Where can I get advice on hardware components? - E-mail or phone us and we will provide as much assistance as possible.
How do I purchase goods from your online store? - Find the product listing for the item you require and click on the E-mail button. Please provide your contact details, and number of the product required.
What freight methods do you use to ship goods? - We use Australia post standard freight as a standard, however if you have your own courier account we are happy to send your purchase by this method. Freight charges are included in the overall purchase price of any items ordered.
What are your freight charges? - Freight charges are passed on directly to the purchaser and included in the invoice total. We only charge what we are charged - no profit is made on freight.
How can I pay for goods? - You can pay by direct deposit or cheque. NO goods are shipped until payment is received, or in the case of cheques, until the cheque is cleared. Our Direct Deposit details can be found on our "Contact Us" webpage, just click on the link below.
What are your direct deposit (bank) details? - Our Direct Deposit details can be found on our "Contact Us" webpage, just click on the link below.
Help
In order to navigate around our website, click on the links located on the left hand side of your open web browser. If in doubt click on "Home" and you will return to our home page.
If you have additional queries related to Dragonstar Total Computing, our products & services, or wish to submit constructive criticism about our web site, please do not hesitate to contact us.
Karl Edwards
Director - Dragonstar Total Computing
